FREQUENTLY ASKED QUESTIONS

So how does it work?

The HeySilkySkin Handset is a modern type of laser hair removal which uses advanced IPL (Intense Pulsed Light) technology designed for long-term, pain-free hair removal. When our Handset is used on your hair, it absorbs the IPL which then heats and destroys the targeted hair cells, which eliminates hair growth in your targeted area.

Is it safe?

Absolutely! Many studies have been completed around the world which prove the safety and effectiveness of our Handset's technology for hair removal. Forms of IPL are also commonly uses in laser-clinics globally, however we've brought it to you in a safe, convenient and more affordable at-home Handset.

Does it hurt/what does it feel like?

Unlike in-clinic laser and other forms of hair removal our Handset is completely pain-free! Our customers describe a warm sensation on the skin.

Is this permanent hair removal?

Our Handset offers extremely long lasting results however no form of laser hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset once a week for 8 weeks, then just once every 3 months for maintenance.

How long will it take before I start seeing results?

Most users start to see a reduction of hair in just 2-3 treatments using our handset, with complete results after 9 treatments. However, results can vary from person to person.

How often do I need to use it?

We recommend using your handset once a week for the first 8 weeks. After this period we recommend using your handset once a month, for 2 months or until satisfied. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.

Do I need to shave before using this product?

Yes, we recommend shaving the areas you wish to target before using your handset.

Does it work for all hair colors?

Yes however users with very light blonde, red, or grey coloured hair may need to complete 1-2 sessions more than, for example, a user with brunette hair. This is because our Handset targets melanin in your hair which absorbs the light's energy, and melanin is more present in darker hair colours.

Do I need to wear eye protection?

No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.

How many years will this product last?

Our handsets have a use-life of 400,000 flashes, which will last well over 12 years if used as directed.

How strong is this product and what is the energy output?

Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use.

Which areas of my body can I use this on?

You can use your handset on your whole body, including your brazilian and face (just be sure to not get too close to your eyes).

Which hair removal methods can I use between treatments?

Between your treatments you should only shave when required. We recommend never waxing, plucking, or epilating as these hair removal methods removes the entire root, which is what absorbs our handset's light during the treatment.

Is there a how-to video? 

Yes there is! Click here to view our demonstration video: https://www.heysilkyskin.com/pages/how-to-video

Are there any reoccurring costs?

No, unlike laser-clinics, our handset is a once-off purchase. There is no need for replacements or refills. Simply plug in and go!

Can I buy now and pay later?

Does it work for all skin tones? 


Our handset is suitable for all but the darkest skin tones. Please refer to our skin tone chart below to see whether or not our handset is suitable for you.

HeySilkySkin Skin Colour Chart
HeySilkySkin Skin Colour Chart

Is it safe to use while pregnant or breastfeeding?

Although no evidence stating that IPL has negative effects on pregnant or breastfeeding women exists, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.

Can you use it if you have freckles and moles?

Yes you can however you should use our Handset around your freckles and moles, light freckles are okay to use it over though.

Can you use it with tattoos?

Yes our handset can be used if you have tattoos, however you must go around your tattoos and not over them.

Can I use this product before or after tanning?

If you have been tanning recently, we must recommend waiting 2 weeks before using your handset. Please also wait at least 48 hours to tan after using your handset. Artificial tan should also not be on your skin whilst using your handset.

How is the handset powered? 

Our handsets come with a 12V power supply.

Does the handset come with a warranty or money-back guarantee?

Yes, our handsets come with a 12-month warranty and 90 day money-back guarantee.