SHIPPING & HANDLING

SHIPPING COST & DELIVERY TIME

 

United States

Standard: FREE 4-12 Business Days

Express: 2-3 Business Days

 

United Kingdom

Standard: FREE 4-12 Business Days

Express: 2-3 Business Days

 

Canada

Standard: FREE 4-12 Business Days

Express: 2-4 Business Days

 

Europe

Standard: FREE 4-12 Business Days

Express: 3-5 Business Days

 

Australia

Standard: FREE 2-5 Business Days

Express: 1-3 Business Days

 

New Zealand

Standard: FREE 4-9 Business Days

Express: 2-3 Business Days

 

Rest Of World

Standard: FREE 4-12 Business Days (depending on location)

Express: 4-12 Business Days (depending on location)

 

HANDLING

All orders will typically be dispatched within 1 business day from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. HeySilkySkin is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and HeySilkySkin will assist as much as possible to trace a missing parcel. HeySilkySkin is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

 

TRACKING YOUR ORDER

Please click here if you would like to track your order.

 

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to Hey@HeySilkySkin.com.

 

90 DAY MONEY-BACK GUARANTEE

HeySilkySkin is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.

 

REFUNDS & RETURNS

HeySilkySkin will offer a full refund on our Handset if it is in returned in the original, un-used condition, including packaging. This refund will be minus the real shipping cost incurred for both sending and return. The customer will be required to pay any shipping and customs costs to return our Handset. If you wish to return your Handset, please email us at Hey@HeySilkySkin.com.